When launching KISSsoft or KISSsys you might have encountered the following error:
Figure 1: Error message
This message is displayed when the application detects that your computer does not have a graphics card or driver that meets its minimum requirements. This support page explains why you might be seeing this message and what steps you can take to address this issue.
You may consider making your IT support aware of this issue and directing them to this page.
And do not hesitate to contact our support team who can explain or walk you through these steps in further detail.
What is OpenGL?
OpenGL is a widely used software library for drawing 3D graphics and is used by KISSsoft and KISSsys to draw 3D visualizations.
This OpenGL library is usually provided by your graphics card driver and makes use of your computer's graphics card. Newer graphics cards support additional features which is expressed through OpenGL version numbers. At the time of writing, the most current OpenGL version is 4.6.
To function, KISSsoft and KISSsys require a graphics card and driver to be installed that supports a certain minimum version of OpenGL.
KISSsoft requires a minimum version of OpenGL 2.1. KISSsys requires a minimum version of OpenGL 3.2.
If you do not have a graphics card that meets these requirements, you can use a software OpenGL renderer to use KISSsoft without a graphics card. KISSsys, however, does not work without a compatible graphics card so you would need to upgrade your graphics card or computer in order to use it.
What graphics card does my computer have?
To determine what graphics card is installed in your computer, open the Windows Device Manager and look for the category Display adapters.
Figure 2: The entries in that category list the graphics cards in your computer
Note the manufacturer and model number (the manufacturer is usually one of AMD, Intel or NVIDIA). You might need this information to download the correct driver for your graphics card.
If there are no entries under Display adapters, your computer might not have a graphics card. For more information see Servers without a graphics card.
Laptops often have multiple graphics cards installed. See Laptops with switchable graphics cards for additional information.
You can normally download drivers for your graphics card from the manufacturer's website.
For laptops, drivers sometimes need to be installed from the manufacturer of the laptop so you might also need to search on their website for the support page for your computer model.
What version of OpenGL does my computer support?
Generally, NVIDIA and AMD graphics cards released after 2009 and Intel graphics cards released after 2012 support OpenGL 3.2.
To determine what version of OpenGL your graphics card supports, you can install the free OpenGL Extensions Viewer application. Once the installation has finished, run OpenGL Extensions Viewer.
On the start screen, in the category OpenGL you can find an entry Version which tells you the OpenGL version supported by your graphics card.
Figure 3: OpenGL Extensions Viewer
Using KISSsoft without a compatible graphics card
If your graphics card does not support OpenGL 2.1 or your computer has no graphics card installed, you can probably still use KISSsoft by using a software OpenGL renderer. This is an extra software component that simulates a graphics card in software.
KISSsys, however, does not work with the software OpenGL renderer.
When using the software renderer 3D graphics are drawn more slowly than using a real graphics card and the 3D graphics might look slightly different but KISSsoft should otherwise be fully functional.
Such a software renderer is automatically installed alongside KISSsoft. However you will need to manually enable it. If KISSsoft was installed in the windows applications folder you will need administrator rights to enable the software renderer.
To enable the software renderer go to the bin32 folder in your KISSsoft installation (for example C:\Program Files (x86)\KISSsoft 03-2018\bin32).
Search for a file named EnableSoftwareOpenGL.bat and run it by double clicking on it. If the software driver was enabled, you should see the message "Software OpenGL driver enabled successfully!".
To uninstall the software driver, simply run EnableSoftwareOpenGL.bat again and confirm that you want to disable it.
Servers without a graphics card
KISSsoft and KISSsys require a graphics card supporting OpenGL 2.1 or 3.2 respectively.
However KISSsoft can still be used without a graphics card by using a software OpenGL renderer.
For KISSsys, the only solution would be to install it on a server with a graphics card or on a local client machine.
Laptops with switchable graphics cards
On some laptops, multiple graphics cards are installed. It is possible that only one of the built-in graphics cards supports OpenGL 3.2.
Usually a graphics card is automatically selected by the driver when an application uses OpenGL. If one of your graphics cards supports OpenGL 3.2 but KISSsys still displays this warning message, you might need to explicitly configure your driver to use the more capable graphics card with KISSsys.
If the graphics card that supports OpenGL 3.2 is an AMD product, refer to this support article by AMD on how to assign an application to run on the high performance graphics card.
If the graphics card is an NVIDIA product, refer to this support article on how to set the default graphics processor for an application.